How can I track my order or find my lost shipment?Updated 9 months ago

Once your order has been shipped, you will receive an email with a tracking number. If your tracking number is not providing updated information or if you believe your shipment is lost:

1. Double-check that you are using the correct tracking number and carrier's tracking service.
2. Contact the carrier directly for the most current information regarding your shipment.
3. If you still cannot locate your shipment, reach out to our customer service with your order details, and we will assist you further.

Please note that tracking information may take some time to update in the carrier's system. If your package is confirmed lost by the carrier, we can file a claim on your behalf and take steps to resolve the issue, such as resending the order to your correct address or issuing a refund.