How do I request a return or report an issue with my order?Updated 9 months ago

If you need to return an item or report an issue with your order such as not receiving it or receiving an incorrect item, you can contact our customer service team for assistance. When requesting a return, please provide details of the order such as the order ID, item SKU, and the reason for return. If your order was not delivered as expected, let us know the discrepancy, such as incorrect delivery address or missing item, so we can address the issue promptly.

For returns: Our team will process your request, and in cases of refunds, allow a certain date range for the refund to be processed. The reimbursement will be made to the original form of payment used for the purchase.

For issues with delivery: We recommend you first contact your local post office with the tracking number to check the status of your package. If the package was delivered to the wrong address or is missing, please reach out to us with the correct details, and we will work to resolve the matter, which may include reshipping the order to the correct address or issuing a refund.