What if I never received my package but it shows as delivered?Updated 9 months ago

If the tracking information indicates that your package was delivered, but you have not received it, please take the following steps:

1. Check with neighbors or other members of your household to see if they collected the package on your behalf.
2. Contact your local post office with the tracking number to inquire about the package's handling and if it is still at their facility.
3. If the package was delivered to a parcel locker, confirm whether this location is accessible to you or if there was a mistake in the delivery.

If after these steps you still have not located your package, please contact our customer support team with your tracking number and any relevant details. We can investigate further and may offer a replacement shipment or a refund if necessary.